Your privacy is important to us.
At NAV CANADA, we respect individuals’ privacy rights and our responsibilities regarding the collection, use, disclosure and retention of personal information. To that end and to help us meet this commitment, NAV CANADA has appointed a Privacy Officer to oversee NAV CANADA’s privacy practices.
You have choices.
If you want to access the personal information we hold about you:
In most cases, a question, concern, or complaint is resolved simply by talking to us about it. You should be able to get swift results by talking to our NAV CANADA Customer and Stakeholder Services team.
1-613-563-5588 or toll free (North America) 1-800-876-4693 to talk to a NAV CANADA Customer and Stakeholder Services Specialist. Hours of operation are 8:00 to 18:00 Monday to Friday (ET).
Email us: firstname.lastname@example.org
If your question, concern, or complaint isn’t resolved to your satisfaction, you can contact the NAV CANADA Privacy Office.
Email us: email@example.com
Write to us:
Ottawa, ON K1P 5L6
If the above steps do not resolve your concerns, you may consider escalating the matter further to the Office of the Privacy Commissioner of Canada (OPCC) as follows:
9:00 to 16:00 Monday to Friday (ET)
1-800-282-1376 (toll free)
Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, QC K1A 1H3