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Contact Us

NAV CANADA is committed to becoming the world's most respected air navigation service. Our main focus is operating a safe and efficient system, however to ensure that we are meeting your expectations we want to hear from you. NAV CANADA is listening.

The NAV CANADA Customer Service Centre provides customers with a single point of contact to express concerns or to obtain answers to your questions about NAV CANADA.

The Centre operates from 8:00 to 18:00 EST, Monday to Friday.

There are several ways to contact NAV CANADA depending upon the nature of your question or concern. Please select one of the following:

​Email:

service@navcanada.ca

​Telephone:

​1-613-563-5588

Toll free telephone number – North America:

​1-800-876-4693

​TTY Line for the hearing impaired:

​1-866-662-6478

​Toll-free fax line:

​1-877-663-6656

Local fax line:

1-613-563-3426

HEAD OFFICE

Address

​77 Metcalfe Street
Ottawa, ON K1P 5L6

Mailing Address

​NAV CANADA
P.O. Box 3411 Station 'T'
Ottawa, ON K1P 5L6

MEDIA

Toll-free

  

1-888-5NAVCAN (1-888-562-8226)