Illness and Injury

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Making a Claim


Long Term Disability Insurance

If you become totally disabled and think your disability will last longer than the elimination period, you should claim as soon as possible.  Contact your Management Payroll Advisor for assistance. They will provide you with the forms you and your physician(s) must complete.

It is your responsibility to complete the Plan Member's Statement and arrange for your physician(s) to complete the Attending Physician's Statement with medical evidence supporting the diagnosis, and the prognosis. Any associated costs for completing these forms are your responsibility. Sun Life Financial adjudicates claims on the basis of all the objective medical evidence provided on your condition. Sun Life Financial may request additional information from your physician(s), or arrange for independent medical examinations.

Make sure to provide Sun Life Financial with sufficient medical proof of total disability. Omissions or unclear statements could delay your claim.

Send the completed forms directly to Sun Life Financial. To avoid delays, Sun Life Financial needs all information no later than 8 weeks prior to the completion of the elimination period.


Critical Illness Insurance

If you, your spouse and/or your child(ren) are covered under the Critical Illness Insurance Plan and have been diagnosed with one of the covered conditions you should contact a Sun Life Representative by calling 1-866-539-7678. Sun Life will advise you of the documents required by your physician to process the claim.
 
Benefits are not taxable when paid to the insured member.

Dependent Insurance

In the event you, your spouse or one of your children is injured, you must notify the Benefits Advisor at (613) 563-3853. They will send out the necessary forms and information.

Accidental Death and Dismemberment Insurance

In the event you, your spouse or one of your children is injured, you must notify the Benefits Advisor at (613) 563-3853. They will send out the necessary forms and information.


Business Travel Accidental Death and Dismemberment Insurance

For all expenses under Business Travel Accidental Death and Dismemberment Insurance, contact ACE INA at 1-877-772-7797, leave a detailed message and a claims agent will return your call by the next business day.
 
Published on February 01, 2016