Contact Us

NAV CANADA is committed to becoming the world's most respected air navigation service. Our main focus is operating a safe and efficient system, however to ensure that we are meeting your expectations we want to hear from you. NAV CANADA is listening.

NAV CANADA Customer and Stakeholder Services provides customers with a single point of contact to express concerns or to obtain answers to your questions about NAV CANADA.

The hours of operation are from 8:00 to 18:00 EST, Monday to Friday.

NOTE: Flight operations personnel who require immediate assistance with weather briefing, flight planning/CFPS or NOTAMs, please click here.

There are several ways to contact NAV CANADA depending upon the nature of your question or concern. Please select one of the following:




Toll free telephone number – North America:


​TTY Line for the hearing impaired:


​Toll-free fax line:


Local fax line:




​77 Metcalfe Street
Ottawa, ON K1P 5L6

Mailing Address

P.O. Box 3411 Station 'T'
Ottawa, ON K1P 5L6




1-888-5NAVCAN (1-888-562-8226)​