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Service Charges

Under the terms of the Civil Air Navigation Services Commercialization Act, NAV CANADA recovers the costs of providing air navigation services from airlines and other owners and operators of aircraft. The Act stipulates that charges must not be set at levels which, based on reasonable and prudent projections, would generate revenues exceeding the Company’s current and future financial requirements in relation to the provision of civil air navigation services.

The Company’s customer service charges are described in the Customer Guide to Charges. A link to the Guide, as well as other useful links related to customer service charges, is provided on the right.

Invoicing Feedback Survey

NAV CANADA is interested in understanding how we can improve your invoicing and payment experience with us. We are conducting a short survey to gather insight from our customers and stakeholders on the effectiveness of our administrative processes focusing on invoicing, document management and payment processing. Please take a few minutes and provide us with your feedback.

Individual responses will be treated confidentially and will not be shared with third parties. We thank you for taking the time to provide valuable feedback.


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