DO NOT BECOME A VICTIM OF FRAUD
We are aware that contact with some of our customers has been made via email by parties attempting to fraudulently obtain payments for NAV CANADA services.
These acts of fraud have claimed that money is owed on overdue accounts. The email provides a toll-free number to call for further information. They claim that customersí aircraft will be grounded without immediate payment.
In follow-up calls or email, they may ask for a customerís fax number so that they can send an invoice. These forgeries should not be mistaken for official NAV CANADA billing documents.
Details of the Bank Accounts to which customers should make their payments are printed on the official NAV CANADA Invoices, Statements of Account, and Dunning letters.
Under no circumstances should customers pay into any other bank account other than those printed on official NAV CANADA documents.
NAV CANADA has not changed phone numbers or bank account information, and therefore the information on past invoices and statements that you have on file remains valid.
HOW TO FIND THE RIGHT INFORMATION
We provide directly to our customers, through normal mail service, all official NAV CANADA documents such as Invoices, Statements of Account, and Dunning letters.
These documents contain all the necessary information on the status of your account and payments owed. They also contain our contact telephone number (1-800-209-0864) and fax number (613-563-7820).
If contacted by parties that provide different phone or fax numbers, do not reply to the email. Please verify immediately with NAV CANADA using the contact phone and fax numbers printed on our documents.
HOW TO CONTACT NAV CANADA
Phone enquiries about billing should be directed to either Accounts Receivable at 1-800-209-0864 or Customer Service at 1-800-876-4693.
If you believe you may have received a fraudulent billing notice, please contact NAV CANADA immediately using the contact numbers above.