Making a Claim

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Appeals


If you do not agree with a decision made by the insurer

Health Care and Dental Care Plan Claims
You must submit a written request for a review to Sun Life Financial. If you do not agree with the review decision, contact the Benefits Advisor at (613) 563-3853, or the NAV CANADA Joint Council at (613) 563-3817.
  
Long Term Disability Insurance Claims
You must submit your request for a review in writing to Sun Life Financial. If you do not agree with the review decision, contact the Benefits Advisor at (613) 563-3853 or if you prefer, you can contact your Payroll and Benefits Advisor at (877) 361-0003.
Published on February 01, 2016