Making a Claim

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Appeals


If you do not agree with a decision made by the insurer

Health Care and Dental Care Plan Claims
You must submit a written request for a review to Sun Life Financial. If you do not agree with the review decision, contact the Benefits Advisor at (613) 563-3853.
Critical Illness Insurance Claims
You must submit a written request for a review to Sun Life Financial. If you do not agree with the review decision, you have access to Sun Life Financial’s Ombudsman, whose role is to review the claims decision-making process for adherence to proper practices and procedures, share their findings with the Claims office, and then communicate the results of the review to the Plan Member.  To contact the Critical Illness Insurance representatives, call 1-866-539-7678.
Long Term Disability Insurance Claims
You must submit your request for a review in writing to Sun Life Financial. If you do not agree with the review decision, contact the Benefits Advisor at (613) 563-3853 or if you prefer, you can contact the Management Payroll Advisor at (613) 563-7345.
Published on February 01, 2016